We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. We regret that your visit to our hotel was not fruitful as we wished it would be, and we apologize from the bottom of our hearts, hoping that you would kindly accept it. However, we assure you that we will look into our premises and services, take the necessary measures and make the right changes to prioritize our guests' satisfaction and comfort. We have also contacted pest control services to resolve the issue of dead bugs in the room, for which we are terribly remorseful. Providing relaxing accommodations and pleasant services is what we're all about, and your dissatisfaction with our facilities is understandable. We must let you know it pains us that you did not have a good time staying with us. We are incredibly sorry for your troubles with the ongoing construction in front of the hotel, loud noise disturbance, and the bright lighting in the room. We realize that neither our room conditions nor surroundings were suitable for you and close to your expectations.
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