They fessed up that there actually weren’t any upgraded rooms available that night so when you pay extra you’re not getting an upgrade at all! They weren’t going to do anything until my husband said he’d call AMEX to dispute charges and we were leaving did they finally make some adjustments. He waited again in an HOUR LONG LINE to complain. Paint peeling off walls, a hole in our lampshade like someone punched their fist through it, carpet was filthy, footrest seats at the end of beds heavily stained, and my husband wasn’t having it. ![]() ![]() Shame on The Rio for hosting a large gymnastics event and exposing families to the disgusting conditions of this place! We could not stay in our initial room (that was supposed to be the “upgrade” we paid more for) bc it was unsettling.
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